Terms of service

Last updated: August 18, 2026

1. Overview

This website and online store are operated by Beau Glitter. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Beau Glitter.

Beau Glitter offers this website, including all information, tools, products, and services available through it (the “Services”), to you on the condition that you accept these Terms of Service and the policies referred to in them.

By visiting our website, submitting an enquiry, uploading a photograph, or purchasing a product, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

2. Eligibility and Customer Information

You must be legally capable of entering into a purchase contract or have permission from a parent or legal guardian to use the Services and place an order.

You agree to provide current, complete, and accurate information when placing an order or submitting an enquiry. This includes your name, contact details, delivery address, selected product options, uploaded photograph, and payment information.

You are responsible for reviewing all order details before completing checkout. Beau Glitter is not responsible for delays or errors caused by incomplete or inaccurate information supplied by the customer, except to the extent required by law.

3. Personalised and Made-to-Order Products

Beau Glitter products are individually made using the photograph and options selected by the customer. This may include the selected print size, finish, frame option, frame colour, crop, and other personalisation details.

Because each product is made specifically for an individual customer, the final product may have minor variations in glitter placement, finish, colour appearance, or handmade detail. These reasonable variations form part of the handmade nature of the product and are not faults.

We may contact you if required information is missing or if an uploaded photograph appears unsuitable for printing. Production may be paused until a suitable replacement image or the required information is received.

If we are unable to obtain the information required to fulfil an order after making reasonable attempts to contact you, we may cancel and refund the affected order.

4. Uploaded Photographs and Customer Content

You retain ownership of any photograph or content you upload.

By uploading a photograph, you grant Beau Glitter a limited, non-exclusive permission to access, crop, reproduce, edit, and process the photograph only as reasonably necessary to assess, create, fulfil, deliver, and support your personalised order.

We will not use a customer photograph in advertising, social media, portfolio material, or other promotional content without obtaining separate permission.

By uploading content, you confirm that:

• You own the content or have permission from the relevant rights holder to use it.

• You have any permission required from identifiable people shown in the photograph.

• The requested use does not infringe copyright, privacy, publicity, or other rights.

• The content is not illegal, abusive, exploitative, threatening, hateful, obscene, or otherwise harmful.

We may refuse, remove, or cancel an order containing content that we reasonably believe breaches these requirements or applicable law.

Customer-uploaded files are handled in accordance with our Privacy Policy. Uploads may be processed and temporarily stored by Upload-Lift, Cloudlift, Shopify, and their relevant service providers.

5. Image Quality, Cropping, and Colour

The quality of the finished print depends partly on the resolution, lighting, focus, crop, and overall quality of the photograph supplied.

For the best result, customers should upload the original, highest-resolution version of the photograph rather than a screenshot, social-media download, or heavily compressed copy.

We may display technical upload guidance or contact you if an image appears unsuitable, but automated quality checks cannot guarantee the appearance of the finished print.

The photograph may need to be cropped or adjusted to fit the selected print dimensions. Important details located close to the edge of an image may be removed during cropping. Screen settings, lighting, print materials, and production methods may also cause colours to appear slightly different from the digital preview.

Reasonable printing, cropping, colour, and handmade variations do not affect your rights where the finished product has a genuine fault or is materially different from what was ordered.

6. Products and Availability

We make reasonable efforts to describe and display our products accurately. Product photographs and examples are provided as a guide. Because each item is personalised and handmade, the final product will not be identical to every example shown on the website.

We may update product descriptions, options, prices, availability, or other store content at any time. We may also limit or discontinue a product or option where reasonably necessary.

7. Prices and Payment

Prices are displayed in Australian dollars unless stated otherwise. Applicable taxes, delivery charges, and available shipping options will be shown at checkout.

Payment must be successfully authorised before production begins. Payments are processed through Shopify and the payment providers available at checkout.

If a genuine pricing, description, or technical error affects an order, we may contact you to confirm the correct details. You may choose to proceed on the corrected basis or cancel the affected order for a refund if production has not begun.

8. Order Acceptance

An order confirmation means that we have received your order. It does not prevent us from contacting you about missing information, image suitability, suspected fraud, availability, pricing errors, prohibited content, or another issue that prevents fulfilment.

We reserve the right to refuse or cancel an order for a legitimate reason, including suspected fraud, unlawful content, payment failure, inability to fulfil the requested product, or misuse of the Services. Any refund required following a cancellation by us will be handled in accordance with applicable law.

9. Cancellations and Order Changes

Customers may submit a self-service cancellation request within 15 minutes of placing an eligible order.

After this 15-minute window, contact us as soon as possible if you need to request a change or cancellation. Because personalised production may begin shortly after an order is received, changes and cancellations cannot be guaranteed once the cancellation window has ended or production has begun.

Approved cancellations will be refunded to the original payment method. The time required for funds to appear depends on the payment provider and financial institution.

10. Returns, Refunds, and Consumer Guarantees

Personalised and made-to-order products are not accepted for return, exchange, or refund because of a change of mind, choosing the wrong size or option, or no longer wanting the product after production has begun.

This does not affect rights available under the Australian Consumer Law. If a product is faulty, damaged, unsafe, incorrectly supplied, or materially different from its description or the item ordered, you may be entitled to a repair, replacement, refund, or another remedy depending on the circumstances and seriousness of the problem.

Please contact us as soon as reasonably possible and provide your order number, a description of the issue, and photographs of the item and packaging where relevant. Do not return an item before receiving return instructions from us.

Further information is available in our Return and Refund Policy.

11. Production, Shipping, and Delivery

Our usual production time is 5–7 business days after payment is confirmed and we have received a usable photograph and all required order information.

Estimated delivery times after dispatch are:

• Standard delivery within Australia: 5–7 business days

• Express delivery within Australia: 2–3 business days

Production and delivery times are separate. Express delivery does not shorten the production period.

Delivery dates are estimates rather than guarantees. Delays caused by carriers, public holidays, severe weather, incorrect delivery details, or other circumstances outside our reasonable control may occur.

Beau Glitter currently ships within Australia only. Further details are available in our Shipping Policy.

12. Glass Glitter Safety

Beau Glitter artwork contains decorative glass glitter and is intended for display only.

• Do not touch, ingest, inhale, or consume the glitter.

• Keep the product away from children and pets.

• Handle framed products carefully and preferably by the frame edges.

• Do not use or continue handling the product if the frame, glazing, or glitter surface becomes damaged.

• If glass or glitter becomes loose, keep people and animals away and clean the affected area carefully using appropriate protective measures.

The product is not a toy, food decoration, cosmetic product, or craft material intended for customer handling.

Customers are responsible for using and displaying the product in accordance with these safety instructions. Nothing in this section limits rights relating to an unsafe or defective product under applicable law.

13. Event Enquiries and Quotes

Information submitted through an event enquiry form is a request for a quote and does not create a confirmed booking.

Event availability, scope, location, inclusions, pricing, payment schedule, cancellation terms, and other requirements will be confirmed separately in writing. An event booking becomes binding only when Beau Glitter confirms acceptance and any required deposit or payment has been received.

14. Privacy

Our collection, use, storage, and disclosure of personal information, including customer-uploaded photographs, are governed by our Privacy Policy.

15. Third-Party Tools and Services

The Services may rely on third-party providers, including Shopify, payment processors, Upload-Lift, Cloudlift, hosting providers, analytics services, and delivery companies.

Third-party services may be subject to their own terms and privacy policies. We are not responsible for third-party systems beyond the extent required by law, but we will provide reasonable assistance where an issue with a provider affects an order.

The website may also contain links to third-party websites. A link does not necessarily mean that we endorse or control that website. You should review the third party’s terms and privacy practices before using its services.

16. Intellectual Property

The Beau Glitter name, branding, store design, written content, original product presentation, graphics, and business materials are owned by Beau Glitter or used with permission and may not be copied, reproduced, distributed, or commercially exploited without permission.

Customer-uploaded photographs remain owned by the customer or their relevant rights holder, subject only to the limited permission described in these terms.

17. Prohibited Uses

You must not use the Services to:

• Break any applicable law or regulation.

• Infringe intellectual property, privacy, publicity, or other rights.

• Upload malicious code, attempt unauthorised access, or interfere with store operation or security.

• Submit fraudulent, misleading, abusive, exploitative, or unlawful information or content.

• Scrape, copy, reproduce, resell, or commercially exploit store content without permission.

• Impersonate another person or misrepresent your authority to place an order or upload a photograph.

We may suspend or terminate access to the Services where we reasonably believe these requirements have been breached.

18. Disclaimer and Limitation of Liability

To the maximum extent permitted by law, Beau Glitter is not liable for loss caused by:

• Misuse of a product or failure to follow the glass glitter safety instructions.

• Inaccurate order, delivery, or personalisation information supplied by the customer.

• A low-quality or unsuitable customer-supplied image where the resulting limitation was reasonably apparent or communicated.

• Unauthorised or unlawful use of content uploaded by the customer.

• Events outside our reasonable control.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited. Consumer rights and remedies under the Australian Consumer Law remain unaffected.

19. Indemnity

To the extent permitted by law, you agree to be responsible for reasonable loss, liability, or expense arising from your unlawful use of the Services, your infringement of another person’s rights, or your breach of the image permissions and content requirements in these terms.

This section does not make you responsible for loss caused by Beau Glitter’s own negligence, unlawful conduct, or breach of applicable consumer guarantees.

20. Severability and Waiver

If any provision of these terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted or removed to the minimum extent necessary. The remaining provisions will continue in effect.

If we do not immediately enforce a provision, that does not mean we waive the right to enforce it later.

21. Entire Agreement

These Terms of Service and the policies referred to in them form the agreement between you and Beau Glitter regarding use of the Services and purchases made through the store, except where separate written terms apply to an event booking or another agreed service.

22. Governing Law

These terms are governed by the applicable laws of Australia and the State of Victoria. Customers may also have rights under other applicable laws that cannot be excluded.

23. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our operations, Services, providers, or legal obligations. The revised terms will be posted on this page with an updated “Last updated” date.

The version available when an order is placed will generally apply to that order, subject to applicable law.

24. Contact

Questions about these Terms of Service may be sent to:

Beau Glitter
Email: martinadrozario@gmail.com
Postal address: 37 Glencairn Street, Mulgrave VIC 3170, Australia