Refund policy

Made-to-order products

Every Beau Glitter print is personalised and made specifically from the photograph and options selected by the customer. Because personalised products cannot normally be resold, we do not accept returns, exchanges, or refunds for change of mind, choosing the wrong size or frame option, or no longer wanting the product after production has begun.

Please contact us as soon as possible if you need to request a change or cancellation. We will try to help if production has not started, but changes and cancellations cannot be guaranteed.

Your rights under Australian Consumer Law

This policy does not exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot legally be excluded under the Australian Consumer Law.

If your item arrives faulty, damaged, unsafe, significantly different from its description, or is not the item you ordered, you may be entitled to a repair, replacement, refund, or another remedy depending on the circumstances and the seriousness of the problem.

Reporting a problem

Please contact martinadrozario@gmail.com as soon as reasonably possible and include:

  • Your name and order number

  • A clear description of the problem

  • Photographs of the product and packaging, where relevant

  • Whether the parcel appeared damaged when delivered

Please do not return an item without contacting us first. If a return is required, we will provide the return instructions and return address. Where an item is confirmed to be faulty, damaged, or incorrect, Beau Glitter will cover reasonable return postage where required by law.

Uploaded image quality and handmade variation

The final print quality depends partly on the resolution, lighting, focus, crop, and overall quality of the photograph supplied. We may contact you if an image appears unsuitable, but the customer remains responsible for supplying an image they are authorised to use and that is suitable for printing.

Colours may appear slightly different between screens and printed materials. Because glitter is applied by hand, minor variations in placement and finish are a natural part of the handmade product and make each piece unique. These reasonable variations are not faults. This does not affect your rights if the finished item has a genuine problem or is materially different from what was ordered.

Refund processing

Approved refunds will be returned to the original payment method. Processing times after approval depend on the payment provider and financial institution.